Frequently Asked Questions (FAQ)

🚚 Shipping

Where do you ship from?

All orders are shipped directly from our brand partners in China via Yunexpress (YunTu Logistics). We work directly with manufacturers to bring you authentic products at the best prices.

How long does delivery take?

Estimated delivery time is 10-15 business days after your order is placed. A tracking number will be provided within 1-3 business days.

Do you ship worldwide?

Yes! We ship to most countries worldwide. Shipping rates and availability will be shown at checkout.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can track your order using the 17TRACK app or visit www.17track.net.

💳 Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), Shop Pay, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 15 days of delivery. Items must be in original condition and packaging. Please contact us at our contact page to initiate a return.

What if my item arrives damaged?

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund.

🔦 Products

Are your products authentic?

Yes! All products sold on Master LED are 100% authentic, sourced directly from the original manufacturers and brand partners.

Do your products come with a warranty?

Yes, all products come with the manufacturer's warranty. Warranty periods vary by brand and product. Please refer to the product description for specific warranty information.

📧 Contact Us

Still have questions? Contact our support team and we'll get back to you within 24 hours.